Monday, January 05, 2015

Medical Office Delays

About fifteen years ago I changed doctors. It wasn't that I didn't like the doctor I'd been seeing for more than ten years. I liked her a lot. But there was always a wait -- a long wait -- in the office. One day, after a stint in the waiting room, I was taken into the examining room where I was told to undress and put on a paper gown. I did. There was no chair, so I perched on the end of the examining table and waited. My back got tired. The room was chilly. The paper gown was skimpy. After thirty minutes, I got dressed again and told the front desk that 30 minutes was too long to sit nearly naked on the end of an examining table. I found a new doctor and like her even better.

Today I had a flashback to that scene. I'd made an appointment for treatment of a minor foot issue. The podiatrist was someone I've known for a long time. He's treated minor foot issues for me before, and always given me good advice. And, besides, I used to work for him, transcribing his chart notes and his letters.

I got to my appointment on time. A little bit early because of my paranoia about being late and inconveniencing someone. After an hour and a half in the waiting room, with no communication and no explanation, and watching four people who had arrived after I had be taken back for treatment, I decided to leave. I told the front desk I'd been waiting for an hour and a half and no one had said offered me any explanation -- there's been an emergency, for example -- and four subsequent arrivals had gone back. Then the girl kind of half-heartedly offered to find out what was going on, but I declined, telling her that if I had been the one who was an hour and a half late, Dr. A wouldn't be eager to see me. I pointed out that there are lots of other foot doctors. And I came home and started dinner. We're going to have the best-mixed meatloaf ever tonight.


9 comments:

sheddy said...

Sorry you had to wait, but good for you for stepping up and doing something about it.

Gretchen said...

This is one of my biggest pet peeves in life too. If there is a valid explanation then fine, but more often it is because the office is trying to cram as many appointments as possible in a day. You wait forever then the doctor sees you for 5 mins. :(

Janet O. said...

Good for you!!
Your last comment made me laugh out loud!! I can just see you whipping that poor, defenseless meatloaf, Nancy. : )

Judi said...

Gosh, and we always think the medical service you receive must be wonderful, since you are paying for it!

I love having pre-conceptions changed!

Quiltdivajulie said...

Mooooooooo.... Good for you for telling them goodbye. I have done the same - particularly where we used to live.

Synthia said...

Good for you!!! At least you had more control over the hamburger than the doc. (grin)

Barbara Anne said...

I hear you. Courteous communication by office staff is essential for a well run office and there is no excuse for that failure. Good for you for standing up for yourself, too.

If that office has an "office manager", perhaps he/she should hear about this, too. I'd be surprised if the podiatrist has a clue this happened.

Hugs!

suz said...

Good for you - more people need to start doing that. What really annoys me is if my appointment is during the day, which means I have to take time off from work, and I call to see if the doctor is running on time and I'm told he/she is and then I wait. I've dropped doctors for the very same reason.

Tanya said...

I love the way you don't take any nonsense! We wait around forever for doctors too and then he spends 2 minutes talking to us (if that!) and usually he's looking at his computer the whole time. Unfortunately that's the way the medical system works in Japan... I don't think it will do any good to find someone else. I take along a book or sewing.