Saturday, June 18, 2016

They Don't Know I'm a Blogger

"They don't know I'm a blogger," is what I said to my husband after we came home. While I was still seething.

A couple of years ago I had an unpleasant experience when I thought I was going to replace my car. I had seen exactly what I was looking for on the website for the kind of car I was looking for. The price, the color, the mileage: all were right. I cleaned out my car and drove forty minutes to the dealership only to be told that the car had been sold and would I like to look at something else. I would not. I came home, irritated that the car had been listed on the website after it had been sold.

I settled down, kept my car clean and spiffy and decided I wasn't ready to replace it yet after all. That was a couple of years ago. Now it really is time to replace it and I was reluctant to go back to that Lexus dealership after believing that they'd lied to me previously. I spent some time looking at websites for other dealers for a really nice used car. And -- by golly -- I found one! Once again, the color, the price, the mileage all were perfect. And it was a more luxurious vehicle than I was used to. Rather than drive to Mercedes-Benz of Fort Washington only to be told that it had been sold they way it had the last time, I phoned. The car, it turned out, wasn't at the nearby dealership but at a sister property more than an hour away. But, not to worry, they would bring it out to Mercedes-Benz of Fort Washington! How accommodating! Michael at 877-458-2377 could not have been more helpful. He said he would call me back to say when it would arrive. He did call back a little later, but said that there was an appointment to show it to another buyer at one o'clock. He get back to me again after that showing to let me know whether it was sold or whether it was coming east. And once again, he did call back, to say it had not been sold to this party and he was having it driven to Mercedes-Benz of Fort Washington and he'd phone when it arrived. Which he did! I was pleased. I was to go there at the appointed time and meet with Frank, whose telephone number I do not have or I would give it to you.

Because when Himself and I got to Mercedes-Benz of Fort Washington and met up with Frank, he was sorry to tell me that the car had been sold. But Michael didn't know that until fifteen minutes ago. Michael had tried to call me but apparently I was already on my way. Frank wanted to make it up to me; he had many cars he could show me, of newer vintage with fewer miles for the same money! Imagine!

I didn't ask to see the car that Michael had had driven to Fort Washington because I pretty much knew  that it wouldn't be there. I told Frank this had been a colossal waste of my time and we drove home with me muttering "What kind of a person buys a car and leaves it at the dealership for them to drive to show to another buyer?" "What the heck kind of a bait-and-switch is this?" "Are all used car salesmen liars?" And finally, "They don't know I'm a blogger."

I'll settle down in a little while. And before too long I'll replace my car. But the new one won't come from Mercedes-Benz of Fort Washington. That's for darn sure.




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8 comments:

Janet O. said...

"Maddening" doesn't begin to describe the feelings this experience calls up!
Just replaced my vehicle last month and though I had a negative experience with one aspect of the deal, it pales in comparison to yours!

Synthia said...

Because of similar sour experiences like yours we purchased our last car from a car broker. We decided what we wanted, described it to the broker and he found it for us, it was delivered to him and that's where we picked it up. It was a much easier, more pleasant and straight-forward transaction than we'd ever experienced in buying a car!

kathy said...

Between buying a car or a root canal I think I would pick the root canal. Buying a car is the most awful thing and the dealer's don't make it any more pleasant with the haggling over everything. Most think they can wear me down but all I do is leave without buying a car. We are coming to the time when we must consider another car but I will resist. The last one's engine died otherwise I would still be driving that one.

Barbara Anne said...

Bummer! So sorry for the repeated frustration! Since you had an appointment to see the car, they shouldn't have sold it until giving you first refusal. Grrrrrr!

Hugs!!

sharon said...

thank you for the PSA, if I lived in your area I would not be going to that dealership....

Tanya said...

So sorry for your headaches. We seem to buy our cars from the same dealer for years and years and years. Sometimes used, twice new. No problems per se but they DO know when we need a new car and come calling with their pamphlets.

Judi said...

So sorry for your nasty experiences. You would have thought that it would be easy for dealerships to keep their websites up to date these days, but as you say, it sounds as though they don't want to - just tempt you in so they can try to sell you something else.
Sounds a bit like a shoe shop I went into. The assistant said she didn't have my size but offered me a pair that were two sizes smaller!

suz said...

I am always reluctant to work with dealerships - they seem to have no integrity. I got my last car by luck. I didn't realize it was the last day of the month but once I did I worked it for everything I could. I ended up with a good deal and they weren't too happy. I figured I'd finally had payback. However, I will NEVER take my car to a dealership for repair. I've never had good luck with that. I have a great mechanic. Good for you for calling them out. How sad that they do that.