Monday, September 25, 2017
Popcorn Factory Update
Well, I thought I'd go ahead and give you an update on The Popcorn Factory. And as you can probably tell by the *COW graphic, it's not totally a good one!
When last we left our hero on September 11, The Popcorn Factory had screwed up the free shipping on the order and had refused to send an email confirming the adjustment when I phoned them about it. I ended up cancelling the entire order in the amount of $143.63. And they refused to send me an email confirming the cancellation and added that it would take seven to ten days for me to get my refund. I said that was unacceptable, but they wouldn't budge.
This morning, on Day Twelve my bank balance showed no refund and my PayPal balance showed no refund. So again I phoned The Popcorn Factory. Oh, my, were they sorry about my situation. They checked and said that indeed, the order had been cancelled, that the refund had been initiated on September 11, and -- unfortunately -- I had been given wrong information. In fact, they said, since my order had been through PayPal it would take 30 days for me to get my money back. But not to worry, the refund had been initiated on the day the order was placed. So I need wait only eighteen more days for the refund. Again, I used the word unacceptable. Again, they didn't budge. They told me to call PayPal.
So I did.
PayPal was overly busy and their machine said they would call me back in 31-47 minutes and promptly at 32 minutes my phone rang. They couldn't have been nicer! Here is what they told me, and this is important:
First, it never takes thirty days for PayPal to issue a refund.
Second, The Popcorn Factory did not initiate my refund on September 11. In fact, they never initiated my refund at all.
Ms. Helpful offered to open a dispute and then offered to open a claim; I agreed to everything. She told me that I was now out of the conversation, that the dispute was between PayPal and The Popcorn Factory, and that my money would be back in my account no earlier than today (!) and no later than Friday.
So, friends, again, MOOOOOO to The Popcorn Factory, and KUDOS to PayPal!
•Cranky Old Woman
Posted by Nancy Stevens on Monday, September 25, 2017