tag:blogger.com,1999:blog-27429478.post902843842426142414..comments2024-03-27T06:09:04.368-04:00Comments on Blogging, Near Philadelphia: Holiday Inn, RevisitedNancy Near Philadelphiahttp://www.blogger.com/profile/08803134620826322075noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-27429478.post-68315318765319643212011-04-29T02:20:29.954-04:002011-04-29T02:20:29.954-04:00Yes, indeed, Verizon lost our business after seven...Yes, indeed, Verizon lost our business after seven years of over $200/month for a family plan with three phones. We switched to Credo for less than $100. Each time I call Credo, a human responds very quickly and so far efficiently. <br /><br />Sorry to hear of Holiday Inn’s change of heart towards its better patrons. Their loss will be another’s gain.Lynda Halliger Otvos (Lynda M O)https://www.blogger.com/profile/08938791116446859160noreply@blogger.comtag:blogger.com,1999:blog-27429478.post-9171228262690102962011-04-29T01:16:00.488-04:002011-04-29T01:16:00.488-04:00I'm always shocked by poor customer service. ...I'm always shocked by poor customer service. Verizon is on my short list of moooo.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-27429478.post-14562382183577337152011-04-27T07:57:51.567-04:002011-04-27T07:57:51.567-04:00I'm getting ready to use the last of my Priori...I'm getting ready to use the last of my Priority Club points for my husband's business trip...then I'm done with them too. I've switched to Hilton Honors. Not sure if they are any better but I've grown to like Hampton Inn better than Holiday Inn Express. Bottom line, with all the choices out there, they are stupid to not take care of their loyal customers.Salem Stitcherhttps://www.blogger.com/profile/03544950900664044425noreply@blogger.comtag:blogger.com,1999:blog-27429478.post-30175597915750299902011-04-27T07:13:55.781-04:002011-04-27T07:13:55.781-04:00We also use priority club with Holiday Inn, so gue...We also use priority club with Holiday Inn, so guess we better beware! It's a shame that businesses don't focus on customer service like they used to..and in these times that should be a priority. I've found the same issue with local quilt stores versus on-line quilt stores. My local store doesn't follow through with what they say they'll do, by notifying me when they receive the item I'm waiting on, or informing me of classes dates/times, and then they wonder why people have moved to on-line purchases who strive for quick mailing and fast delivery of the correct item.Debhttps://www.blogger.com/profile/16567235687278496080noreply@blogger.comtag:blogger.com,1999:blog-27429478.post-74993604778384064332011-04-26T22:45:01.897-04:002011-04-26T22:45:01.897-04:00Yesterday I heard an interview on NPR with the guy...Yesterday I heard an interview on NPR with the guy who owns The Wine Library, an online wine site (duh). He was talking about the use of social media for businesses, and focused on customer service not to the squeaky wheels, but to loyal customers. His point totally underscores your frustration with Holiday Inn. In short he says: reward the loyal customer. The good word that goes forth from that does far more good than efforts to compensate the dissatisfied (not that you don't serve the dissatisfied, but don't overdo). Sorry you had this sour experience.altar egohttps://www.blogger.com/profile/11564052536173244610noreply@blogger.comtag:blogger.com,1999:blog-27429478.post-14334220211902698952011-04-26T22:43:55.003-04:002011-04-26T22:43:55.003-04:00You like my saving plan...maybe you'll like th...You like my saving plan...maybe you'll like this?<br /><br />We belong to the Starwood Preferred Guest(spg.com)Program who has a smorgasboard of hotels across a wide price range. These include Westin, Sheraton, Four Points by Sheraton, W, aLoft, the Luxury Collection, LeMeridien, Element by Westin, and St. Regis. <br /><br />We acquire points in 2 modes- airline miles and hotel points. RARELY do we ever pay out of pocket for either of these things. We earn points for literally every purchase & dine-out we enjoy. (My sister & I had to recently fly home for a funeral; her tix was $950 - mine was $100 using points.)<br /><br />Make your money work for you! Find another group to earn the benefit of your business. You work so hard for you money, and "times" just aren't the best right now!QuiltingFitzyhttps://www.blogger.com/profile/15549596096039062349noreply@blogger.comtag:blogger.com,1999:blog-27429478.post-52408215167289230222011-04-26T22:43:34.457-04:002011-04-26T22:43:34.457-04:00You need to send a link to your blog to HI's C...You need to send a link to your blog to HI's Customer Care center. word of mouth is a powerful tool.Pathttps://www.blogger.com/profile/11628785099107936923noreply@blogger.comtag:blogger.com,1999:blog-27429478.post-5740178699921803492011-04-26T17:18:48.980-04:002011-04-26T17:18:48.980-04:00Sadly, we gave up on Holiday Inn a year or so ago ...Sadly, we gave up on Holiday Inn a year or so ago (even though they began in the town where we live). Hampton (part of the Hilton Honors group) is our chain of preference now.<br /><br />The only control we have for bad customer service is to shop elsewhere. I get so tired of moving around ... I'd really rather be a loyal customer.<br /><br />Hope you have fun in NC (despite this not so good prelude)Quiltdivajuliehttps://www.blogger.com/profile/15593385265961892847noreply@blogger.comtag:blogger.com,1999:blog-27429478.post-290142882009874402011-04-26T13:14:18.234-04:002011-04-26T13:14:18.234-04:00Hi Lori!
I'm glad to see your post. I was th...Hi Lori!<br /><br />I'm glad to see your post. I was thinking of using Holiday Inn for my next road trip and accumulate some points. If they are this inflexible, I think I'll stick with Marriott.<br /><br />Shame on Holiday Inn.<br /><br />Big Thanks!!<br /><br />ttfn :) YukiYukihttps://www.blogger.com/profile/16302379511310174265noreply@blogger.comtag:blogger.com,1999:blog-27429478.post-61128893755444101312011-04-26T12:31:49.178-04:002011-04-26T12:31:49.178-04:00Moooo! My gosh, wouldn't you think businesses ...Moooo! My gosh, wouldn't you think businesses would be going out of their way to keep good customers or get new ones?! That's what we have to do at our business or we'd never make it in this economy.Lorihttps://www.blogger.com/profile/12460244411628464458noreply@blogger.com