Monday, September 11, 2017

Mooing About Popcorn, Of All Things

Such an exasperating way to start the day: Cranky Old Woman here mooing about popcorn, of all things.

I want to share with you my experience this morning with The Popcorn Factory. It wasn't good.

I thought I'd send a little autumn surprise to some people I know, and past experience with products from The Popcorn Factory brought them to mind.

I was happy when I got to the website that there was a code for free shipping, so I placed a large order and went to the check out to find there was no place for the free shipping code. I went through to PayPal, thinking that I would be rerouted back to The Popcorn Factory to confirm the order and that the place for the code would be there. That's not what happened; the order went through with nearly $40 in shipping charges applied.

So I phoned to have it fixed. The person I spoke with said he would remove the shipping charges, and I was happy about that. I asked him to send me a revised order confirmation that would show the actual charge, and to refund my PayPal account. He declined the first request and said it would take 7-10 days to put the money back into my account. Yes, you read that correctly: He refused to send me an email confirming that they shipping charge had been removed. I was astonished!

I told him that if he wouldn't send me the email, then to cancel the order and to refund  my money completely. He agreed to cancel the order and, again, refused to send an email confirming the cancellation. Furthermore, he said it would take 7-10 days to refund the money I had paid just a few minutes earlier.

A conversation with his supervisor yielded the same result: A refusal to send an email confirming either the removal of the shipping charges or the cancellation of the order, and a 7-10 day wait for a refund.

I thought it was a good idea to share this experience. If you are looking for a nice surprise gift for someone, the popcorn from The Popcorn Factory is very, very good. But their customer service is very, very bad. You can decide for yourself it it is worth it.

Thursday, September 07, 2017

Elizabeth to the Rescue

In my job as a chaplain at our local hospital/level one trauma center, I carry this little black 6" x 9" notepad holder everywhere I go. Inside, of course, is a notepad and a pen, as well as business cards and another set of tiny forms I use in trauma work.

I also carry a portable phone and a beeper with me everywhere I go.

So I can never wear anything that doesn't have pockets.

Last week my friend Elizabeth posted on Facebook about some special pouches she was making. They had a zipper and a pair of elastic straps. I asked Elizabeth if she could make a smaller-than-usual size pouch that would fit my pad holder; my thought was that I could put the beeper inside the pouch and somehow manage to carry the phone, which does have a clip on it. We back-and-forthed for a few minutes and today my postal person brought me an absolute marvelousness.

Just you look at this treasure! The zip pouch is gray, the pocket on the front that will hold the phone is purple, and so is the zipper. The beeper is small; it will go inside the pouch and maybe even those darned keys can come off the lanyard and go into the pouch, too.

Thank you so much, Elizabeth! I'm almost eager to go to work this weekend and try it out! And I'll wear my blue dress that doesn't have pockets!

Sunday, September 03, 2017

What To Do

I have never been a particularly fearful person, you know, the kind of individual who worries a lot about things that are unlikely to come to fruition. I confess to a bit of uneasiness during take-offs and landings when I fly, and that's about it. 

But in the past eight-and-a-half months, I've had times of downright terror when I look at what is going on in my country. Terror isn't the only feeling; there is anger; there is sadness, there is despair. And there is helplessness.

I remember how hopelessly said I was on November 9; I blogged about my feelings then. I said that the election may have changed a lot of things, but it hadn't changed who I am. 

Over these months, though, I've lost sight of that resolve. I've given in to fear and the other associated feelings. This morning, however, I received a none-too-subtle reminder that I'm not completely helpless in the face of our country's situation. I received a clear outline of what I am to do. 

If you attend a church that follows the Revised Common Lectionary, you may have heard what I heard. But if you didn't, let me share it with you now. It comes from the 12th Chapter of Romans:

Let love be genuine; hate what is evil, hold fast to what is good; 10 love one another with mutual affection; outdo one another in showing honor. 11 Do not lag in zeal, be ardent in spirit, serve the Lord. 12 Rejoice in hope, be patient in suffering, persevere in prayer. 13 Contribute to the needs of the saints; extend hospitality to strangers.
14 Bless those who persecute you; bless and do not curse them. 15 Rejoice with those who rejoice, weep with those who weep. 16 Live in harmony with one another; do not be haughty, but associate with the lowly;[b] do not claim to be wiser than you are. 17 Do not repay anyone evil for evil, but take thought for what is noble in the sight of all. 18 If it is possible, so far as it depends on you, live peaceably with all. 19 Beloved, never avenge yourselves, but leave room for the wrath of God;[c] for it is written, “Vengeance is mine, I will repay, says the Lord.” 20 No, “if your enemies are hungry, feed them; if they are thirsty, give them something to drink; for by doing this you will heap burning coals on their heads.” 21 Do not be overcome by evil, but overcome evil with good.