Wednesday, November 05, 2008

I Hate Comcast

If you've emailed me today and haven't received a reply, it's not my fault.

For unexplained reasons, nine out of ten emails I've tried to send this morning has encountered a "failure" of some sort. A box pops up to send an error report. I'm tired of sending error reports. I'm peeved at getting no response, no explanation, to my error reports. I'm very annoyed at not being able to communicate out. I pay a lot for Comcast High Speed Internet. In the past three weeks, this is the third different problem I've had with Comcast High Speed Internet.

This morning I tried to fill out a problem report at their website. But couldn't find a place to click "send." Additional frustration.

I surely do not want to call and spend an hour on the phone with an English-as-a-third-language person who promises me things he won't deliver or -- worse -- tells me, "I have never heard of this problem before."

So I guess I just have to wait and see if the darned problem self-remediates.

Supposedly Verizon is going to provide Something Better in our location soon. It can't be too soon.

I hate Comcast. Doesn't everyone?


Living on the Spit said...

Yes Comcast needs to go away, BUT the Verizon will love it.

I am glad I could make you smile about my post. I love making you smile!!!!


Suzan said...

That is why I dropped Comcast and switched to Verizon instead...or at least I did until I moved. (Now I have wireless through the library since it is only about 200 feet away from my house!)

Pieceful Afternoon said...

And yet when you get switched to Verizon and all their sweet promises - things start happening that are as bad, or worse than Comcast. Don't even ask how I know that. We have Comcast again because it is all we can get here.

One trick I've discovered is to call them, and at the beginning of the call they will access your modem and reset it - without any info given - without any person spoken to - they just do it automatically - like they know that there are problems in the modem all the time - they reset it - tell you to wait a minute or so and then you should be fine - I've used that trick about seventy-leven times - with great results. Hope that is all you need. Good luck

ProclaimingSoftly (PSanafter-thought) said...

I'm still on dial-up, darn it, but I love, love, love my ISP. There are real people there who answer the phone and answer emails. I wish they had high-speed. I guess their high speed doesn't reach to where I am. I'm a mile from where there would be Qwest DSL. I doubt that they will lay fiber optic cable out of town. The other choices are over radio waves of some sort and satellite. People I know with the satellite internet can't wait to switch.

Brenda said...
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Brenda said...

Oh my gosh, don't get Verizon!~ their customer service is horrible! Talk about can wait forever and I once had someone tell me to "call back". I said "are you out of your mind?" Needless to say, I am on Comcast and although I've never tried the online help, the phone does get picked up within a few minutes and they do speak English as a first language (OK, so this really surprised me!) LOL! Give them a call...

Sewbaby said...

I have Comcast and have only had problems with my local office....just found out that Verizon is about to be offered in my is great to have options.

Hopefully you will have better service.


Juliann in WA said...

While I am not a huge Comcast fan, neither am I a fan of Verizon - it is likely a toss up. That is why I use a hotmail or gmail address.