Hey! Guess what this morning's email brought! Yes! Something from NapaStyle! From the customer service team, even. Complete with a picture of jovial Michael Chiarello, Founder of NapaStyle and Chiarello Family Vineyards and Emmy-winning Food Network Personality! You can see Michael to the left.
What did they have to say about my two-month-old order?
Nothing. Not a word.
Because it wasn't a real, personal email. They had the audacity to send me more marketing propaganda.
How's that strike you for attention to detail? For promise to follow-up with a written emailed explanation? For caring customer service?
Of course I wrote them back. Promising to keep my readers apprised.
So stay tuned, already.