Wednesday, November 26, 2008

NapaStyle Update Number One

Hey! Guess what this morning's email brought! Yes! Something from NapaStyle! From the customer service team, even. Complete with a picture of jovial Michael Chiarello, Founder of NapaStyle and Chiarello Family Vineyards and Emmy-winning Food Network Personality! You can see Michael to the left.

What did they have to say about my two-month-old order?

Nothing. Not a word.

Because it wasn't a real, personal email. They had the audacity to send me more marketing propaganda.

How's that strike you for attention to detail? For promise to follow-up with a written emailed explanation? For caring customer service?

Of course I wrote them back. Promising to keep my readers apprised.

So stay tuned, already.


Karen Dianne Lee said...

This whole thing is unreal! I love that you're keeping us apprised of the action as it happens - or does NOT happen.

Lisa D. said...

I'm guessing Napa Style doesn't realize that not only will you never order from them again, but anyone who reads your blog won't either. I hope you get some resolution. That is horrible customer service on their parit.

ProclaimingSoftly (PSanafter-thought) said...

Do you want to organize an email campaign? What email should your readers use?

Patchwork Penguin said...

So you ordered something and it hasn't come yet? How weird.

I've awarded your blog the "cool blog" award. Check out my blog for details.

Hugs and Happy Thanksgiving!