Wednesday, November 05, 2008

Dear Mark Casem at Comcast,

Got a nice email a little bit ago from a Comcast representative who apparently follows my blog (Welcome, Mark! Hope you enjoy quilting and supported Senator Obama!)

Mark wrote as follows:

----- Original Message -----
From: "Mark Casem"
To: xxxxxxxxxxxxxxxxxx
Sent: Wednesday, November 5, 2008 12:25:39 PM GMT -05:00 US/Canada Eastern
Subject: Comcast

Hello Nancy,

I read your post on this URL:

First, I would like to apologize for the troubles you are experiencing with our company. Please allow me to reach out to my contacts to resolve the problems you are experiencing. If it is not so much of a trouble, will you please send me the error message you are getting? This information will surely assist us in determining the problem and ultimately resolve it.

Best Regards,

Mark Casem

Comcast Corp.

National Customer Operations

While I was tickled to hear from Mr. Casem, it struck me as -- er -- interesting that he asked me to email him back, when the nature of my problem is the failure of emails to go through! Huh? I tried, though, to do what he requested. And, as I suspected, I got the error message and the email did not go out. So it seems the best way to respond is another blog post. Mark, if you are reading this, see my response below in red, and know that I hope to get back to writing about quilts by tomorrow. Thanks for your interest in my situation.

Readers, stay tuned. I'll be certain to keep you apprised!

Dear Mark Casem,

Well, there a 50-50 chance that I'll be able to actually send you the information you are asking for. The last two messages I tried to respond to wouldn't go.

The error message would not let me highlight and copy and paste, so I have hand copied each character --

msg: system failure: Messaging Exception

code: service.FAILURE

method: Send Msg Request

detail: soap:Receiver

trace: btpoo10-8652:1225907662490:07a715135cdcc51



Karen Dianne Lee said...

I give up with this guys. Its so frustrating and what choice do we have?

ComcastCares1 said...

Hello Nancy,

I left you a message on the phone number that is on your account. When you have a chance, please give me a call back so that we can assist.

I have already reached out to my contacts so you may have already received a call from them too.

Looking forward to your call,

Mark Casem

Living on the Spit said...

I am sorry...I am not laughing at you....

"let me lurk on your blog post so I can help you fix your problems"...did they go to the George W. Bush School of How to Fix the Economy, too?

Does he get paid to read blogs...I want THAT job!!!


ProclaimingSoftly (PSanafter-thought) said...

I got two bounced back emails today that I sent to comcast people, yet one was from my SIL who did get an email through to me.

Maybe they are repressing the joy from the election. Another conspiracy theory in the making. NOT>

suz said...

I so "feel your pain" as they say. When I first signed on with Comcast several years ago I couldn't access Outlook at all. When I contacted the help desk I was told there was a 4+ hour waiting time! Right, I was going to sit on a phone for 4 hours. I emailed from my office (which uses Outlook) and was told to "go into Outlook..." That was the problem! I just paid for a hotmail account. I tried to deduct the cost of having email from my bill (hey, they charge me pittance for the remote that works with the TV) but they got really ticked off. If I didn't need cable access for work, and could justify the cost of a dish, I'd dump Comcast in a New York minute. Nice to know they have time to lurk, huh! Good luck Nancy. Suz

paula, the quilter said...

Good luck with that. I dumped comcast years ago and have not regretted it at all. I use a small (but getting larger) local broadband that I just love.

peggy said...

I totally understand your frustration. I have been receiving the exact same messages all day today. I'm home from school thinking I could email and get some work done here but haven't been able to get a darn thing done....
PS: How did the stars come out? I'm anxious to get mine back...

peggy said...

Got both of your emails...I still can't email anyone. I still have an email in drafts waiting to be able to send it.
Funny thing is, I can get email, I just can't send any...

Duh_OZ said...

Poor neighbors (who are finally dumping Comcast) are having the same thing happen to them. I tried logging into their account from my computer to check things out and was also getting the error you mentioned. I uploaded an image to:

Good luck - I dropped Comcast a few years back - U-Verse is in the hood and quite a few are chaning over to it.

ProclaimingSoftly (PSanafter-thought) said...

If you got an email from me, it would have been on comcast's second or third try. After posting my comment to you, I sent you a test email and it bounced. I got two re-bounces in an email today. comcast recognizes that I'm trying to send them, but also says that they are spam.

danie d said...

Very interesting that Mark Casem from Comcast asked you to email him regarding an email problem, at least to me anyway.

I blogged about Comcast people who kept asking me for my phone number and transferring me to people who then asked me for my phone number.

He left a comment asking for the phone number on the account.

Did you ever get a reply?

Aubrey said...

I too blogged about a problem I am having with comcast and received a message from Mark Casem. I was wondering if you ever heard from him again/did he help in anyway? I am a little reluctant to give this random guy my account info.