Dear Mark Casem at Comcast,
Got a nice email a little bit ago from a Comcast representative who apparently follows my blog (Welcome, Mark! Hope you enjoy quilting and supported Senator Obama!)Mark wrote as follows:
----- Original Message -----
From: "Mark Casem"
To: xxxxxxxxxxxxxxxxxx
Sent: Wednesday, November 5, 2008 12:25:39 PM GMT -05:00 US/Canada Eastern
Subject: Comcast
Hello Nancy,
I read your post on this URL: http://www.blogger.com/profile/08803134620826322075.
First, I would like to apologize for the troubles you are experiencing with our company. Please allow me to reach out to my contacts to resolve the problems you are experiencing. If it is not so much of a trouble, will you please send me the error message you are getting? This information will surely assist us in determining the problem and ultimately resolve it.
Best Regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
While I was tickled to hear from Mr. Casem, it struck me as -- er -- interesting that he asked me to email him back, when the nature of my problem is the failure of emails to go through! Huh? I tried, though, to do what he requested. And, as I suspected, I got the error message and the email did not go out. So it seems the best way to respond is another blog post. Mark, if you are reading this, see my response below in red, and know that I hope to get back to writing about quilts by tomorrow. Thanks for your interest in my situation.
Readers, stay tuned. I'll be certain to keep you apprised!
Dear Mark Casem,
Well, there a 50-50 chance that I'll be able to actually send you the information you are asking for. The last two messages I tried to respond to wouldn't go.
The error message would not let me highlight and copy and paste, so I have hand copied each character --
msg: system failure: Messaging Exception
code: service.FAILURE
method: Send Msg Request
detail: soap:Receiver
trace: btpoo10-8652:1225907662490:07a715135cdcc51
soap?
Comments
I left you a message on the phone number that is on your account. When you have a chance, please give me a call back so that we can assist.
I have already reached out to my contacts so you may have already received a call from them too.
Looking forward to your call,
Mark Casem
Comcast
"let me lurk on your blog post so I can help you fix your problems"...did they go to the George W. Bush School of How to Fix the Economy, too?
Does he get paid to read blogs...I want THAT job!!!
Marlene
Maybe they are repressing the joy from the election. Another conspiracy theory in the making. NOT>
I totally understand your frustration. I have been receiving the exact same messages all day today. I'm home from school thinking I could email and get some work done here but haven't been able to get a darn thing done....
Peggy
PS: How did the stars come out? I'm anxious to get mine back...
Got both of your emails...I still can't email anyone. I still have an email in drafts waiting to be able to send it.
Funny thing is, I can get email, I just can't send any...
Peggy
http://i101.photobucket.com/albums/m73/oz_il/smartzone_error.jpg
Good luck - I dropped Comcast a few years back - U-Verse is in the hood and quite a few are chaning over to it.
I blogged about Comcast people who kept asking me for my phone number and transferring me to people who then asked me for my phone number.
He left a comment asking for the phone number on the account.
Did you ever get a reply?