Monday, September 11, 2017
Mooing About Popcorn, Of All Things
I want to share with you my experience this morning with The Popcorn Factory. It wasn't good.
I thought I'd send a little autumn surprise to some people I know, and past experience with products from The Popcorn Factory brought them to mind.
I was happy when I got to the website that there was a code for free shipping, so I placed a large order and went to the check out to find there was no place for the free shipping code. I went through to PayPal, thinking that I would be rerouted back to The Popcorn Factory to confirm the order and that the place for the code would be there. That's not what happened; the order went through with nearly $40 in shipping charges applied.
So I phoned to have it fixed. The person I spoke with said he would remove the shipping charges, and I was happy about that. I asked him to send me a revised order confirmation that would show the actual charge, and to refund my PayPal account. He declined the first request and said it would take 7-10 days to put the money back into my account. Yes, you read that correctly: He refused to send me an email confirming that they shipping charge had been removed. I was astonished!
I told him that if he wouldn't send me the email, then to cancel the order and to refund my money completely. He agreed to cancel the order and, again, refused to send an email confirming the cancellation. Furthermore, he said it would take 7-10 days to refund the money I had paid just a few minutes earlier.
A conversation with his supervisor yielded the same result: A refusal to send an email confirming either the removal of the shipping charges or the cancellation of the order, and a 7-10 day wait for a refund.
I thought it was a good idea to share this experience. If you are looking for a nice surprise gift for someone, the popcorn from The Popcorn Factory is very, very good. But their customer service is very, very bad. You can decide for yourself it it is worth it.
Posted by Nancy Stevens on Monday, September 11, 2017