Disgruntled, Near Philadelphia
I've used "Mrs. X" as a machine quilter for a couple of years now and been pleased with her quick turnaround and quality of work. Recently I found out that I wished to have a certain quilt done quickly and asked her if she could; said that if not, no problerm -- the gift would wait until December. I got the finished quilt back the other day and was a tad dismayed to find some pleating in one corner of the back. Another friend had told me she'd had this same experience with Mrs. X, and I was surprised because I'd always received back perfect work. Not this time.
Further along the back, there is a hole in the muslin, a hole that wasn't there when I gave Mrs. X. the fabric.
Many years ago, when Desertsky quilted something for me, there was some microscopic deficiency that only she would notice. She drew it to my attention with a pin and immediately offered a $25 credit on my next project.
Mrs. X didn't even admit to the problem. And I didn't see it when she opened up the quilt to show me. Not until much later when I was beginning to bind.
One fewer machine quilter on my list now. Sheesh.