I just read your Comcast Cares post and couldn't help but smile. I'm sorry you are experiencing difficulty. The smile was because I've been there. I hope your situation is solved soon - one way or another.
Anonymous said…
Nancy, Andrew and I had major problems with Comcast two weeks ago. I wrote a nasty note to the head of Customer Operations. Within 24 hrs, Comcast was calling ME - and called everyday until I could speak to them. They claimed to be putting additional resources on our problem, AND credited us for a month's cable service. Give it a try:
Comments
I'll send GOOD thoughts to you instead...much more productive.
Andrew and I had major problems with Comcast two weeks ago. I wrote a nasty note to the head of Customer Operations. Within 24 hrs, Comcast was calling ME - and called everyday until I could speak to them. They claimed to be putting additional resources on our problem, AND credited us for a month's cable service. Give it a try:
http://www.comcast.com/Corporate/Customers/HelpSupport.html?1CustomersHelpSupport&lpos=Nav
At the bottom, click on "Send an email to Rick". I don't think you actually have to have a working email address to send a note. Good luck!
Love, Amy
comcast.com ->
Customers ->
Help and Support ->
Send an email to Rick